SHIPPING DETAILS & FEES
Update: Please note that due to the effects of COVID-19, there may be a delay in order processing and shipping times. We apologize for any inconvenience this may cause and appreciate your support and understanding.
After your payment is verified, it may take up to 72 hours to process and ship your order. This does not include weekends or holidays. Please refer to the chart below for rates. Please note that we work with numerous verified distributers to get you the most convenient shipping. While our towels are shipped from our Toronto warehouse, other products may be sourced from verified distributors. Our priority is to ship from the nearest warehouse to you. As a result, products ordered together may not be shipped together, and may arrive in separate packages.
|Any orders over $49||Free|
|Within Canada or U.S. (orders under $49)||$4.99|
|International (orders under $49)||$9.99|
We offer FREE returns on all orders over $50 CAD!
Any brand new and unused product can be returned for a full refund within 30 days of purchase. We offer free and easy returns for all domestic and international orders over $50 CAD. Please contact Customer Support at firstname.lastname@example.org to schedule the return and receive a prepaid return label. Expedited shipping charges are non-refundable.
For international returns under $50 CAD, the customer is responsible for return shipping.
Received a damaged item?
Please reach out to our Customer Support at email@example.com and they will help resolve the issue. See more warranty information on our FAQ page.
How long does it take to process my return?
Once you notify us that you would like a return, we will email you a pre-paid return label within 24-48 hours.
Once your return has been received by us and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.